Shop Policies

Overview

  • All pillowcases are handmade, sewn by hand and sewing machine in a smoke-free, pet-free environment.
  • All pillowcases include inside finished seams.
  • Fabric availability is subject to change at anytime. When items are sewn, the fabric is available at that time but as time passes the fabric supplier may be out of the fabric. We will let you know as soon as we confirm your order and the availability on made-to-order items. We will always provide you with the next available choice or a similar substitute.
  • Fabric care - Most of the pillowcases are made from 100% cotton. Natural fibers such as cotton may slightly shrink when washed so we recommend fabric manufacturers' instructions to clean with care, gentle wash in cold by machine or hand, tumble dry low, and cool iron. Wash in cold before first use.
  • Each pillowcase made is unique and will have a variation and not any two pieces will be identical.
  • Pillows and fabric: We buy pillows and fabric from local and online suppliers. We do not guarantee the quality and craftsmanship of the pillows or fabric. We do guarantee the craftsmanship and quality of the finish project.
  • SALES & PROMOTIONS: Only one promo coupon is allowed per order.


SHIPPING & DELIVERY

Inventory items ship out in 1-2 business days. Made-to-order items, please allow 5-7 business days (excluding weekends and holidays) for order to be made and shipped out. If you need your order sooner, please contact us.


We offer FREE shipping in the U.S. via USPS Priority Mail and UPS Ground. Please note additional shipping costs may apply and must be paid by the buyer for multiple items to be shipped at once.


International shipping costs will vary depending on shipping location and buyer is responsible for international shipping and custom fees.


RETURNS & EXCHANGES

We gladly accept returns and exchanges. Contact us within 3 days of delivery. Ship items back within 7 days of delivery. We don't accept cancellations. Please contact us if you have any problems with your order.


CONDITIONS OF RETURN

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.


PRIVACY

We respect our customers' privacy and do not share email, personal, or private information with any third party. Please note online payment processing is handled confidently through the credit/debit processing company, Square. 


As always, THANK YOU for your business!

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